jenden classic car auctions

Terms and conditions



1. Who we are

1.1.  jenden company registration nr. 72667680 Chamber of Commerce Breda the Netherlands. (a tradename of Classic Traders Only)

1.2. Our company is located: RIvierkade 8b, 4931AA Geertruidenberg, the Netherlands.


2. About our Terms

2.1.  These Terms explain how you may use this website (the “Site”).Additional to these Terms, the following terms apply to your use of the Site:

2.1.1.  Our privacy policy is available here, which sets out the terms on how we handle your personal information; and

2.1.2.  Our cookie policy is available here, which sets out information about the cookies on our Site.

2.2.  You should read these Terms carefully before using the Site.

2.3.   By accessing or using the Site or otherwise indicating your consent, you agree to be legally bound by these Terms and the documents referred to in them.

2.4.  If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

2.5.  If you have any questions about the Site, or you would like to make a complaint about our services, please contact us by e-mail on:

2.6.  Where we have a received a complaint in relation to our services, we shall conduct reasonable investigations into it. If, after such investigation, we establish that there may be an issue with our services, we shall, at our sole discretion, either:

2.6.1.  take steps to remedy the defect in our services; or

2.6.2.  where you have already paid our fees in accordance with clause 10, refund you a fair proportion of those fees paid; or

2.6.3.  where you have not already paid our fees in accordance with clause 10, charge you a fair proportion of fees (include no fees, where reasonable).


3. Definitions

“Buyer” means the person who registers with us and is accepted to submit bids for the purchase of a Vehicle or Item offered via ;

“Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the website ;

“Live Auction” has the meaning given to it in clause 6.3;

“Seller” means the person who registers with us and is accepted to list a Vehicle for sale;

“Site” has the meaning given to it in clause 2.1;

“Terms” means these terms and conditions of use as updated from time to time under clause 21;

“Vehicle” means the lots listed on the website this also can be anoter item;

“you” means a Buyer or a Seller or any other person accessing, browsing or using the Site or its Content (and “your” shall have the same meaning).


4. Using the Site

4.1.  We only provide a platform for a Seller to list their Vehicle for sale and a Buyer to bid for the purchase of a Vehicle. We do not act as agent of the Seller. We are not involved in the bidding process, contracting process nor are we a party to the sale contract between the Buyer and the Seller.

4.2.  You agree that you are solely responsible forall costs and expenses you may incur in relation to your use of the Site.

4.3.  The Site is intended for use only by those who can access it from within the European Union.
If you choose to access the Site from locations outside the European Union, you are responsible for compliance with local laws where they are applicable.

4.4.  We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

4.5  As a condition of your use of the Site, you agree:

4.5.1.  not to use the Site for any purpose that is unlawful under any applicable law or prohibited by these Terms;

4.5.2.  not to use the Site to commit any act of fraud;

4.5.3.  not to use the Site to distribute viruses or malware or other similar harmful software code;

4.5.4.  not to use the Site for purposes of promoting unsolicited advertising or sending spam;

4.5.5.  not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

4.5.6.  not to use the Site in any manner that disrupts the operation of our Site or business or business of any other entity;

4.5.7.  not to use the Site in any manner that harms minors;

4.5.8.  not to promote any unlawful activity;

4.5.9.  not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

4.5.10.  not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and

4.5.11.  not to attempt to circumvent password or user authentication methods.


5. Your account with us

5.1.  The website  is available for users if you are at least 18 years old. In order to use the Site as a Buyer or Seller you must first register and then be approved by us. In order to make and receive payments to and from another user of our Site, you will need to provide at least the following information:

5.1.1.  first and last name;

5.1.2.  date of birth;

5.1.3.   address;

5.1.4.  details of your bank accounts; and

5.1.5.  such other information as may be requested at signup.

5.2.  For a Seller, you must confirm that you have legal ownership of the Vehicle and confirm that there is no finance on the Vehicle.
We will instruct a third party, Stripe, to verify your name and address before we will accept the Vehicle to be listed for sale on the Site.

5.3.  For a Buyer, you must provide us with a valid payment method for our fees. We will instruct a third party, Stripe, to verify your name and address before approving you to bid for Vehicles.

5.4.  Stripe reserves the right to carry out checks for the purposes of confirming your identity and the prevention of financial crime. You will be prompted to provide the above information in the payment section when you first try to make a payment. You are not obliged to provide this information, but if you do not, you will not be able to make payments through jenden and Stripe.

5.5.  If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.6.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

5.7.  If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.


6. Listing a Vehicle for on

6.1  You first submit a request and send photos and related information to , including your proof of ownership and finance on the Vehicle.
Further information can be found in our  F.A.Q.’s

6.2.  jenden will consider the proposed Vehicle and confirm if the Vehicle is accepted to be listed on the website  
There will be a pre-auction period where you will need to wait for the Vehicle to go live (sometimes this can take a few weeks).

6.3.  After the Vehicle is approved for listing, you shall be committed to have the Vehicle listed with us exclusively for at least 15 days auction (a “Live Auction”).
This means that during this period, you shall not use another means of sale unless we agree and notify you in writing of our consent.

6.4.  You can require a reserve- / minimumprice for the Vehicle you offer.

6.5.  If you are a Seller listing a Vehicle for sale: you are solely responsible for the accuracy of the description, condition, authenticity and quality of the Vehicle and you represent and warrant that you are the legal owner of the Vehicle and free to sell the Vehicle listed on the Site and that the sale to the successful Buyer will be free of any charges or encumbrances and transfer legal ownership to the Buyer. In ensuring accuracy the advertised mileage can be exceeded by no more than 1,000 kilometers at the point of collection by the Buyer.


7. Bidding for a Vehicle on our Site

7.1.  If you are a Buyer bidding for a Vehicle you acknowledge that it is your responsibility to:

7.1.1  arrange an inspection of a Vehicle you intend to bid on;

7.1.2.  directly contact with the Seller to purchase the Vehicle once your bid is approved by us as the highest bid on the Vehicle,
subject to achieving any reserve required by the Seller;

7.1.3.  check the Vehicle at the point of collection;

7.1.4.  independently determine the description, ownership, value, condition, authenticity and quality of the Vehicle; and

7.1.5.  pay shipping and delivery costs associating with your purchase of a Vehicle, including but not limited to taxes, fees and testing charges.

7.2.  As a Buyer you agree that each bid submitted for a Vehicle is a legally binding obligation by you, if your bid is successful and achieves any reserve required by the Seller, to pay our fees, and you are making an irrevocable offer to purchase that Vehicle and to pay to the Seller the final amount of your highest bid.

7.3.  If a Buyer makes the highest bid on the Vehicle and that bid is below the reserve set by the Seller we will communicate to the Seller your highest bid on the Vehicle, subject to agreement of the Seller.
We will take steps to contact the Seller and determine whether they are willing to accept your highest bid, and we will notify the Buyer whether your highest bid has been accepted or rejected.
The Buyer’s bid will be deemed to be rejected if the Seller has not notified us in writing confirming its acceptance within 48 hours following the auction ending.
This 48-hour period can be extended by written agreement between us and the Buyer.  
Where the Buyer is notified that the bid has been accepted by the Seller, your bid is successful.

7.4  If your bid is successful, subject to achieving any reserve required by the Seller, you will pay to the Seller the final amount of your highest bid within 10 working days of the auction ending unless otherwise agreed with the Buyer.

7.5.  It is for the Buyer and Seller to agree a suitable payment method for the Vehicle.
If you want to protect your funds for purchasing a Vehicle, you may opt to use an escrow agent.
The escrow agent will hold the funds in their escrow account (subject to their terms of service and agreed fees) and will release the funds to the Seller once the sale is agreed. The jenden servicedesk can assist you when needed.


8. Auction process

8.1.  The process and rules for selling and buying a Vehicle, in addition to these Terms, are found here.

8.2.  We have the right, at our absolute discretion, to withdraw any Vehicle from a Live Auction, whether the lot has a reserve or not. We are not required to provide any reason for exercising this right of withdrawal.


9. Dispute relating to a sale

9.1.  Any dispute with respect to the sale of any Vehicle shall be resolved between the Buyer and Seller and without the participation of Jenden.


10. Our fees

10.1.  Using the Site for Sellers, a standard listng costs 39 euros excl VAT and a premium listing costs 249 euros excl VAT.
There is no commision for a seller to pay once a vehicle is sold.

10.2.  When you bid on a Vehicle, our third party payment Stripe will put a hold on your credit or debit card for the fee payable if you are the successful bidder. You will be providing credit or debit card information directly to Stripe, which operates a secure server to process payment details, encrypting and tokenising your credit/debit card information, processing any pre-authorisations and authorising payment. By registering to make payment to us using Stripe you confirm that you accept and agree to be bound by Stripe’s terms and acknowledge that they constitute a legally binding contract between Stripe and you. (NOT AVAILABLE YET)

10.3.  For the Buyer who has made the highest bid on the Vehicle, subject to achieving any reserve required by the Seller, you will pay to us a commission of 5% inclusive of Value Added Tax calculated on the final selling price of the Vehicle unless:

10.3.1.  the fee calculated is less than € 500,-, in which case you will pay a minimum charge of € 500,- exclusive of Value Added Tax; or

10.3.2.  the fee calculated is more than € 5.000, in which case you will pay a maximum charge of € 5.000,-  exclusive of Value Added Tax.

10.4  The fee will be processed per mail by our admininstration department.

10.5.  Your credit card or debit card will only be charged if you are successful in the auction in which case immediate payment shall be taken by Jenden for our fees.
The fees payable to Jenden are non-refundable, your legal rights as a consumer are not affected.

10.6.  Stripe will encrypt and tokenise your credit/debit card information that you supply and you agree to allow Stripe to pre-authorise any amount applicable to the fees payable to us by the Buyer with the highest bid, which are automatically payable upon you winning an auction, and you will authorise the processing of the payment of the fees to us at that time. It is your responsibility to ensure there are sufficient funds available regardless of any pre-authorisation. If any payment is declined, the auction may be cancelled by us.

10.7.  If Stripe are unable to take the fee payable from your credit or debit card then you must make payment of the outstanding amount in one of the currencies specified in clause 10.8 and in immediately available funds during normal banking hours to such bank account as we shall specify within 48 hours of the auction ending.

10.8.  The fees for our service will be charged in Euros (€)and are exclusive of 21 % Value Added Tax. You are responsible for paying all the applicable taxes in the region. We and our payment processor cannot be held liable for any tax liabilities you incur as part of any transaction.

10.9.  If your payment is not received by us under this clause 10, we may also charge interest on any balance outstanding.

10.10.  During auction ‘Buy Now’ option:

The Buyer will immediately pay to us our fee as set out at clause 10.3 above once it is confirmed that the Buyer will purchase the Vehicle.

10.11. If jenden carries out additional work or services at your request and/or on behalf of you as a customer, the hourly rate to be paid is Eur. 65,- excluding VAT per hour.


11. Your privacy and personal information

11.1.  Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy.

11.2. Our privacy policy is available here.

11.3.  Payment information you supply to Stripe is not within our control and is subject to Stripe’s own privacy policy and terms and conditions available on their website at Stripe.


12. Cancelling

12.1.1. Consumers’ right to cancel:

12.1.2.  Cancelling your account

Unless you are participating in a Live Auction, you can cancel your account membership with us at any time by informing us of your decision by using the model cancellation form set out below.  If as a consumer you are a Seller who has listed a Vehicle or a Buyer who has submitted a bid on a Vehicle during a Live Auction you cannot cancel this contract until the end of the Live Auction. If you do withdraw your car from sale, we can and will claim losses.

12.2 If you have concluded an agreement and do not comply with it, we have the right to claim our losses from you.*
*We charge 15% cancellation costs of the bid you have made, excluding VAT and excluding costs for the fee and/or any legal costs.


13. Submitting information to the Site

13.1.  While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential.

13.2.  Whenever you make use of a feature that allows you to upload content to Jenden or the website , or to make contact with other users of our website, you must not provide content that is illegal, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate.

13.3.  You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

13.4.  Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us and other users a limited licence to use, store and copy that Content and to distribute and make it available to third parties. The rights you license to us are described in clause 14.1.

13.5.  You cannot provide Content that you do not have the right to submit, unless you have the owner’s permission; this includes material covered by someone else’s copyright or any other proprietary right.

13.6.  We also have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy.

13.7.  We will not be responsible, or liable to any third party, for the content or accuracy of any Content posted by you to the Site and/or

13.8.  We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards posted on the Site.

13.9.  The views expressed by other users on our Site do not represent our views or values


14. Ownership, use and intellectual property rights

14.1.  When you upload or post content or submit material to or the Site, you grant to us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, distribute and display descriptions and images of your Vehicle in connection with the service provided by the Site and across different media and for the purposes of marketing and promotion of the Site and . You represent and warrant that you own or otherwise control all of the rights to the content that you upload or post.

14.2.  The Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

14.3.  Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

14.4.  Trademarks: “Jenden” and our logo are our trade marks. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.


15. Accuracy of information and availability of the Site

15.1.  While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

15.2.  We may suspend or terminate operation of the Site at any time as we see fit.

15.3.  News, articles, podcasts or similar media are provided for your general information purposes only and to inform you about us and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

15.4.  While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.


16. Hyperlinks and third party sites

16.1.  The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

16.2.  You may create a link to our Site from another website without our prior written consent provided no such link:

16.2.1. creates a frame or any other browser or border environment around the content of our Site;

16.2.2.  implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site; or

16.2.3.  displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos.

16.3.  We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.


17. Limit on our responsibility to you

17.1.  Limit on our responsibility to you if you are a consumer

17.1.1.  If you are a consumer, except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:  were not foreseeable to you and us when these Terms were formed; or  that were not caused by any breach on our part;  business losses; and losses to non-consumers.

17.2.  Limit on our responsibility to you if you are not a consumer

17.2.1.  If you are not a consumer, our liability under or in connection with the contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 18.2.

17.2.2.  Subject to clause 18.2.5, our total liability shall not exceed the sum of monies paid or payable to us by you for the services under this contract.

17.2.3. Subject to clause 18.2.5, we shall not be liable for consequential, indirect or special losses.

17.2.4. Subject to clause 18.2.5, we shall not be liable for any of the following (whether direct or indirect):  loss of profit;  loss or corruption of data;  loss of use; loss of production;  loss of contract; loss of opportunity; loss of savings, discount or rebate (whether actual or anticipated);  harm to reputation or loss of goodwill.

17.2.5. Notwithstanding any other provision of the contract, our liability shall not be limited in any way in respect of the following:  death or personal injury caused by negligence;  fraud or fraudulent misrepresentation; or  any other losses which cannot be excluded or limited by applicable law.

17.3.  A sale contract for a Vehicle is between a Seller and a Buyer. jenden does not guarantee and is not responsible for the performance of a Buyer or a Seller participating in a sale of any Vehicle. We shall not be responsible for their obligations of the contract and we exclude all liability arising from the sale contract.


18. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.


19. Right of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.



No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 21. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


21. Unenforceable provisions

21.1.  If any provision of these Terms is found to be unenforceable, all other provisions shall remain unaffected.


22. Transportation

22.1 jenden offers mediation in transport on request.
With regard to transport, jenden is in no way liable for the manner in which transport takes place, nor can jenden be held liable for transport at a later date and/or interim price increase by the third (executing) party.

22.2 Your car is not insured by jenden during transport, we always try to do business with parties where the vehicle to be transported is insured against damage and/or theft.
However, the client always remains responsible for any insurance.
jenden does not accept any liability for any damage and/or theft during transport.


23. Jurisdiction and Applicable Law

23.1.  If you are a business user, the courts ’s-Hertogenbosch the Netherlands will have exclusive jurisdiction in relation to these Terms and Dutch law will apply to these Terms.

23.2. If you are a consumer user, the courts of the ’s-Hertogenbosch the Netherlands will have non-exclusive jurisdiction in relation to these Terms and Dutch law will apply to these Terms.

These Terms were last updated on 16 January 2020.


Appendix 1 – Cancellation form for consumers


Cancellation form


To: Jenden, company registration number chamber of commerce: 72667680.


I hereby give notice that I cancel my contract of sale of the supply of following services provided by Jenden,

For a Seller: my registration for Jenden services on [date];
For a Buyer: my registration for submitting a bid on a Vehicle on [date].


Name of consumer,

Address of consumer(s),

E-mail addres of consumer,




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